A concise and clear Refund Policy gives consumers a feeling of security; that what they are buying is guaranteed to be what it is represented to be. If a retailer doesn't give this guarantee, then consumers often become suspicious and avoid buying the product. Therefore, we have a well thought return policy because for us, our customers always come first. 

We have committed ourselves for the satisfaction of our customers. We strive hard to fulfill our promise to provide our customer best quality and authentic products and services. Under the same obligation, we have come up with money back guarantee keeping in regards policies, terms and conditions of our company.

We have crisp, clear and well-presented refund policy depending upon the type of product you choose to purchase. We endeavor to provide our customers highest level of satisfaction and see to it that our products and services cater to their unique need.

Refund Policy For Live Webinar/On-Demand/Pre-Recorded :-

SkillArchives prime focus is customer’s satisfaction and try hard to provide them best quality product, similar we respect their hard-earned money. So, we provide full assurance of refund, if our products do not to match their expectations and requirement, keeping in mind terms and conditions of our company.

We provide refunds for live webinars / On-Demand /Pre Recorded Webinars under below mentioned circumstances:

• The webinar got cancelled by SkillArchives due to unforeseen circumstances/technical problems.
• The attendees  unable to attend a training session or want to cancel the registration should notify us at least 24 hours prior to the training date in order to receive a refund or credit. Notice of cancellation must be in writing via email or call. To cancel via email, send the cancellation notice to: support@Skillarchives.com

We Will Not Be Able To Process Refund In The Following Scenario:-

• If there is any technical problem at customer/attendee’s end.
• If a customer/attendee has left the webinar in the middle of it/after logging in.

Refund Policy For Dvd/ Transcript/Any Digital Dowload :-

• SkillArchives will issue 100% money refund, in case of cancellation of DVD/CD or Transcript before the webinar date.
• If you have received damaged or non-functional DVD/CD, then customer shall return it within 7 days after delivery. we wish to send you again. No refund is possible in the case of Transcript or any other digital downloads.

Refund Policy For Combo Offer :-

• This Policy is applicable to the customer  who has bought any package of Live Webinar, On-demand, DVD, Transcript or any digital download.
• If you are making a part cancellation of the order, For e.g. – If you have bought Combo offer of live Webinar + DVD and decided to cancel DVD from it. You would be charged according to original price of the Live Webinar and rest of the amount will refund back to your account.

Please get in touch with our Customer Care for more details on the refund process for combo offers.

Special Instruction Regarding Newsletter

For newsletter, we have a flexible refund policy. You can use any number of newsletter you find satisfactory. Whenever you decide to unsubscribe our newsletter subscription, we will deduct the charge for the used newsletter and remaining amount will be returned to you without any question.

Special Instruction Regarding DVDs and Books

In case of damaged books and non-functional DVDs, you can return it back to us for the replacement of the same. But you are required to return it with original packing and that too within 20 days from the date of purchase. We will be tending refund or exchange offer only when we are sure that fault is on our end.

Please take into consideration that we do not accept returns on digital downloads and e-books.

Special Instruction Regarding Subscription

Please note that fees paid for any subscription term are paid in advance and we are not liable for any refund whole or in part for the same.

Escalation Matrix for complaints

• First line of complain : support@skillarchives.com
• Second line of complain: davids@skillarchives.com